Herb-N-Horse Policies

Ordering

Please note c/s stands for cut and sifted meaning that herb is flaked or in pieces. We utilize a shopping cart system. For your safety it is coupled with a secure encrypted server to process all credit card information. We offer four ways to order.

  • Secure Website

Select the formulation or herb. Proceed through the checkout. Enter shipping address, phone number, enter Visa/MasterCard number and the order will be processed by a secure encrypted server.

  • Fax

Select the formulation or herb. Proceed through the checkout. Enter shipping address, phone number, enter Visa/MasterCard number, print and fax it to us (877) 818-4115.

  • Postal Mail

Select the formulation or herb. Proceed through the checkout. Enter shipping address, phone number, enter Visa/MasterCard number or include check/money order, print and Mail to: Herb n Horse, PO Box 1968, Ames, IA 50010.

  • Phone Orders

Orders are accepted online 24 hours a day.  Phone orders are accepted toll free at (800) 267-6141 during business hours. We encourage electronic commerce. This allows us to offer the lowest possible prices. Standard business hours are M-F 8 am. to 3:30 pm CST.

Payment

We accept payment for email, fax and phone orders with only Visa or MasterCard. Charges are for the product and a flat $8.50 handling fee. Freight is free. You recieve a detailed sales invoice with the shipment. Billings are in U.S. dollars. We do not sell, rent or share your personal information.

Shipping

Product is shipped FREIGHT FREE (continental U.S. only) with a flat handing fee regardless of order size. In-stock rates are high. We do not accept back orders. Shipment is via standard UPS ground service unless specified. Outside continental U.S. shipment is via U.S. Postal Priority Mail, your are billed the cost.

Guarantee

If not completely satisfied with any item, contact us for a complete refund. Herb n Horse pays return freight charges resulting from our error or your dissatisfaction. The customer will pay return freight on all misordered product. Credit will be issued upon receipt.

Safety

By ordering, you the customer, accept full responsibility that the product will be used in a rational, informed, humane manner. Illness or negative reactions can occur from excessive consumption or individual horse sensitivities. If in doubt seek qualified expert advice before feeding any herb to your horse.

Pricing

Product prices are subject to change without notice. For quantities over 25 pounds per individual product please contact us for a quote.

Contacting Us

The Herb n Horse facility is centrally located allowing us to reach any destination within the continental U.S. in four business days. New products are always being added. Let us know what you need. We can be contacted via E-Mail at herbnhorse@isunet.net, fax (877) 818-4115, mail to Herb n Horse, PO Box 1968, Ames, IA 50010, or phone toll free phone at (800) 267-6141.

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